Terms & Conditions
By accessing this website, purchasing digital products, engaging with online content, booking appointments, or participating in services provided by Millie Hardie Psychology and The Pocket Psychologist, you agree to the following Terms & Conditions.
Last updated: May 2026
General Information
Millie Hardie Psychology provides psychological services, psychoeducation, digital resources, online courses, and general mental health content.
Content shared through this website, social media, courses, downloads, newsletters, or digital products is intended for educational and informational purposes only and does not replace individual psychological treatment, medical advice, diagnosis, or crisis support.
Telehealth Services
Telehealth appointments are provided in accordance with Australian psychological practice standards and applicable registration requirements.
By participating in telehealth services, you acknowledge and agree that:
- Telehealth services are delivered via phone or secure online platforms.
- While reasonable efforts are made to maintain confidentiality and security, no online platform can guarantee absolute security.
- You are responsible for ensuring you attend sessions in a private and appropriate environment.
- You are responsible for ensuring adequate internet, device, and audio/visual capability.
- Telehealth may not be appropriate for all individuals or presentations.
- Services are provided only where legally permitted under Australian registration and jurisdiction requirements.
Telehealth services are provided only to individuals located within Australia at the time of consultation, unless otherwise arranged in writing. Millie Hardie Psychology reserves the right to determine whether telehealth is clinically appropriate.
Independent Practitioners
Therapy services may be provided by registered psychologists who work with Millie Hardie Psychology as independent contractors, selected because their approach aligns with the values of the practice.
Each practitioner holds their own registration with the Psychology Board of Australia and their own professional indemnity insurance, and is responsible for their own clinical practice, clinical records, and professional obligations.
Where a practitioner provides services under their own terms and conditions, consent agreements, or privacy arrangements, those terms apply to the therapy they deliver. Millie Hardie Psychology facilitates the connection between clients and practitioners and is not responsible or liable for the independent clinical services provided by contracted practitioners.
Millie Hardie is not currently accepting new clients and does not operate a waitlist. Enquiries about the team can be directed to reception or to the contact email below.
Crisis & Emergency Support
Millie Hardie Psychology and The Pocket Psychologist do not provide crisis services. If you are in crisis, at immediate risk, or require urgent support, contact emergency services or a crisis support service in your local area immediately.
Australian supports may include:
- Lifeline: 13 11 14
- 000 Emergency Services
- Mental Health Line
- Beyond Blue
International visitors should contact emergency or crisis services within their own country or region.
Digital Products & Educational Resources
Digital products, mini courses, PDFs, downloads, newsletters, videos, and educational materials are provided for personal educational use only.
Purchase of a digital product does not establish a psychologist-client relationship. Results from educational content may vary between individuals, and no guarantees are made regarding outcomes, symptom improvement, or personal results.
Eligibility & Age Requirements
Digital products and educational resources are intended for purchase and use by individuals aged 18 years and over. Individuals under 18 may only access or use materials with the consent and supervision of a parent or legal guardian, who accepts responsibility for that use.
By purchasing a digital product, you confirm that you meet these requirements.
International Purchases
Digital products are available for purchase internationally. If you are accessing services or purchasing products from outside Australia, you are responsible for:
- Complying with the laws and regulations of your own jurisdiction.
- Any applicable taxes, duties, or charges that may apply in your country.
- Ensuring the content is appropriate for use within your region.
All prices are listed in Australian Dollars (AUD) unless otherwise stated. Currency conversion is the responsibility of the purchaser and their financial institution.
Third-Party Platforms
Some digital products, courses, and services may be sold, hosted, or delivered through third-party platforms (including but not limited to Stan Store, Squarespace, Flodesk, Stripe, and PayPal).
Use of these platforms is also subject to their own terms of service and privacy policies. Millie Hardie Psychology is not responsible for the actions, policies, or technical performance of third-party platforms.
Refund Policy
Due to the digital nature of products and resources, refunds are generally not provided for change of mind, accidental purchase, or failure to complete or engage with the material.
If you experience technical difficulties accessing a product, please contact us within 7 days of purchase and reasonable efforts will be made to resolve the issue. This policy does not affect your rights under the Australian Consumer Law, including any non-excludable consumer guarantees that may apply.
Intellectual Property
All content created by Millie Hardie Psychology and The Pocket Psychologist, including but not limited to videos, course materials, PDFs, graphics, branding, metaphors, written content, downloads, frameworks, and educational resources, remains the intellectual property of Millie Hardie Psychology unless otherwise stated.
Content may not be copied, reproduced, distributed, modified, republished, sold, or shared without prior written permission. Purchasing or accessing content grants a limited personal, non-commercial licence only.
Social Media & Educational Content Disclaimer
Content shared on social media is general in nature and is not tailored psychological advice. Engagement with social media content, comments, direct messages, newsletters, or downloads does not create a therapeutic relationship.
Direct messages and social media accounts are not monitored as crisis services.
Limitation of Liability
To the extent permitted by law, Millie Hardie Psychology and The Pocket Psychologist are not liable for any direct, indirect, incidental, or consequential loss or damages arising from use of this website, digital products, educational materials, or services.
Users engage with educational content voluntarily and remain responsible for their own decisions, wellbeing, and actions.
Privacy
Personal information is handled in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Please refer to our Privacy Policy for full details on how your information is collected, stored, used, and protected.
Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms, the use of this website, or the purchase of digital products or services will be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.
Changes to Terms
These Terms & Conditions may be updated periodically without notice. Continued use of services, products, or this website constitutes acceptance of any updated terms.
Contact
For any questions about these Terms, please reach out:
- Practice
- Millie Hardie Psychology